Legal

Acceptable Use Policy

Effective 1 October 2026 · Version 2026-10-01

1. About this policy

This policy is part of our Terms of Service. It applies to every Store Owner, and to everything published on a Storefront, including products, photos, texts, reviews and links. It also reflects the content that intermediaries must not host under Rule 3(1)(b) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. If something is illegal in India, it is not allowed on OneSite, even if it is not listed below.

2. Products you may not sell

• Narcotic drugs and psychotropic substances, and items for using them.
• Prescription medicines, and any medicine or medical device you are not licensed to sell. This includes “miracle cure” products that break the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954.
• Alcohol, tobacco and nicotine products where selling them online, or without a licence, is illegal. Electronic cigarettes and vapes are banned outright.
• Firearms, ammunition, explosives, fireworks without a licence, and weapons that are banned or need a licence.
• Hazardous or poisonous substances, and anything illegal to send by post or courier.
• Counterfeit, replica or “first copy” goods, and pirated software, films, music, games or books.
• Stolen goods, or goods whose origin you cannot lawfully explain.
• Wildlife and wildlife products protected under the Wildlife (Protection) Act, 1972. This includes ivory, shahtoosh, some corals and shells, and live protected animals and birds.
• Human organs, body parts or remains, and pre-natal sex-determination kits or services.
• Pornographic or sexually explicit material, and anything involving children in a sexual way. Child sexual abuse material is reported to the authorities.
• Government documents and IDs, uniforms and insignia of police or armed forces, currency, and coins or stamps you may not lawfully trade.
• Lottery tickets, betting, gambling, and games of chance for money.
• Financial products or schemes, such as unregistered investments, chit funds, cryptocurrency schemes, pyramid or multi-level marketing schemes, or loans, unless you are licensed to offer them.
• Personal data (such as contact lists), hacking tools, and spyware.
• Food, cosmetics or other regulated products without the licence, registration or labelling the law requires.
• Any other goods or services whose sale, advertisement or delivery is banned or restricted in India, or in the place where you deliver.

3. Content you may not publish

• Content that infringes someone else's copyright, trade mark or other rights, such as another brand's photos, logos or product names used without permission.
• False or misleading product claims, fake reviews or ratings, false discounts, fake scarcity or other dark patterns.
• Content that is defamatory, obscene, invasive of another person's privacy, hateful, or that promotes violence, or discrimination based on religion, caste, gender or any other protected attribute.
• Content that impersonates another person or business, or misleads people about who you are.
• Content that threatens the unity, integrity, defence, security or sovereignty of India, its friendly relations with other countries, or public order.
• Content harmful to children.
• Content that is knowingly false and meant to mislead, including information the Government's fact-check unit has marked as false, where the law requires this.
• Viruses, malicious code, or links to phishing or scam websites.

4. Using the platform

You must not:

• use OneSite to send spam, or use Customer contact details for anything they did not agree to;
• try to access another store's data, get around plan limits or security, or probe, scan or attack our systems;
• overload the Services, for example with automated orders, scraping or load tests;
• create fake orders or accounts, or use OneSite to launder money or commit fraud; or
• resell or sublicense the Services without our written agreement.

5. What happens if this policy is broken

Depending on how serious the breach is, we may:

• warn you;
• remove or hide the content or listings concerned;
• suspend your Storefront or account; or
• close your account permanently.

Where the law requires, we also keep records and report to the authorities. Where the law allows and the matter is not urgent, we will tell you what we removed and why, and you can ask us to reconsider by writing to our Grievance Officer.

6. Reporting

If you see something on a OneSite Storefront that breaks this policy, please report it via our Grievance & Contact page. Include the store address and what the problem is.