Grievance & Contact
In short
- Bought something from a store? Contact the store first — it's the seller. Its details are on its “Seller details” page.
- For problems with OneSite itself, your data, or unlawful content on a store, write to our Grievance Officer.
- We acknowledge complaints within 24 hours and aim to resolve them within 15 days.
This summary helps you read the document. The full text below is what applies.
1. Our Grievance Officer
We have appointed a Grievance Officer as required by the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.
Grievance Officer: Darpan Vadher
Email: [grievance email, e.g. grievance@adwebsolutions.in]
Phone: [contact phone number]
Address: ADWeb Solutions, [registered business address]
Hours: Monday to Saturday, 10:00–18:00 IST (except public holidays)
General support: [support email, e.g. support@adwebsolutions.in]
2. Which contact to use
| Your issue | Contact |
|---|---|
| An order, delivery, payment or refund from a store | The store: see “Seller details” in its footer, which lists its own grievance officer. If the store doesn't respond within 48 hours, write to us. |
| Your OneSite account, billing or a technical problem | Support: [support email, e.g. support@adwebsolutions.in] |
| Unlawful or harmful content, prohibited items, or a suspected scam store | Grievance Officer |
| Use of your copyright or trade mark without permission | Grievance Officer |
| Your personal data: access, correction, erasure, consent | Grievance Officer. Store customers should contact the store first. |
| Requests from police, courts or Government agencies | Grievance Officer, on official letterhead or from an official email address |
3. What to include
- Your name and how to reach you.
- The store address (for example storename.adwebsolutions.in) and the link to the page concerned.
- What the problem is, with screenshots if possible.
- For rights complaints: proof that you own the right, and what you want us to do.
4. What happens next
- We acknowledge your complaint within 24 hours.
- We aim to resolve it within 15 days. Complaints about content that exposes someone's private areas, shows them in sexual acts, or impersonates them in such content are acted on within 24 hours.
- If a complaint is about a store, we may share it with the Store Owner so they can respond.
If you are not satisfied with our response, you can approach:
- the National Consumer Helpline (1915, or consumerhelpline.gov.in) or a consumer commission, for consumer complaints;
- the Data Protection Board of India, for personal data complaints; or
- the Grievance Appellate Committee, for decisions we make as an intermediary.
5. About us
OneSite is operated by Darpan Vadher, a sole proprietor carrying on business as ADWeb Solutions, [registered business address].