Subscription & Refund Policy
In short
- The Starter plan is free. Paid plans are billed monthly in advance, and prices include GST.
- Cancel anytime: your paid plan keeps running until the end of the month you've paid for.
- New to a paid plan and not happy? Ask within 7 days of your first payment for a full refund.
- If we charge you by mistake, we refund it in full.
- This covers only OneSite fees. Refunds for things bought from a store are handled by that store.
This summary helps you read the document. The full text below is what applies.
1. What this policy covers
This policy covers the fees Store Owners pay us for OneSite plans. It forms part of our Terms of Service.
Shopping at a store built on OneSite? Your purchase is from that store, not from us. Cancellations and refunds for your order are handled by the store, under the refund policy linked in its footer. If a store does not respond, see our Grievance & Contact page.
2. Plans and prices
- The Starter plan is free, with the limits shown on our pricing page.
- Paid plans are billed monthly, in advance, in Indian Rupees. Prices shown include GST.
- We charge no commission on your sales.
- Invoices are emailed to you and are available on request.
3. Upgrading and downgrading
- Upgrades take effect as soon as payment is received. A new monthly billing cycle starts from that date. Any unused days of your previous paid plan are credited against the new charge.
- Downgrades take effect at the end of your current billing month. If you then have more products than your new plan allows, the extra products are hidden from your Storefront, not deleted. You can choose which ones stay visible.
4. Cancelling
You can cancel a paid plan at any time from your account, or by emailing [support email, e.g. support@adwebsolutions.in]. Your plan stays active until the end of the month you have already paid for, then moves to the free Starter plan. Your store and data are not deleted when you cancel a plan. To close your account completely, see section 12 of the Terms of Service.
5. Refunds
- First-time guarantee: if you are paying for OneSite for the first time, you can ask for a full refund within 7 days of that first payment. You can use this only once per business.
- Mistakes: duplicate charges, charges after you cancelled, and charges for the wrong amount are refunded in full.
- Our fault: if the Services are unavailable for more than 72 hours in a row because of a problem on our side, you can ask for a pro-rata credit or refund for that time.
- If we close your account without cause (see section 12 of the Terms of Service), we refund the unused part of your paid month.
- Otherwise, fees for a month that has started are not refundable. This includes accounts suspended or closed for breaking our terms.
To ask for a refund, email [support email, e.g. support@adwebsolutions.in] with your store address and the payment date. Approved refunds are paid to the original payment method within 7 working days. The time it takes to reach your account depends on your bank or payment provider.
6. Failed or late payments
If a payment fails, we will tell you. You have a 7-day grace period to pay, during which your plan keeps working. After that, your account moves to the free Starter plan and extra products are hidden until you pay. Nothing is deleted.
7. Price changes
We will give at least 30 days' notice before raising the price of a plan you are on. The new price applies from your first billing date after the notice period. If you do not want to continue, you can cancel before then.