Legal

Store Owner Agreement

Effective 1 October 2026 · Version 2026-10-01

1. About this agreement

This Store Owner Agreement adds to the Terms of Service and applies to everyone who sells through a OneSite Storefront. Words defined in the Terms of Service have the same meaning here. If this agreement and the Terms of Service conflict on a selling matter, this agreement prevails.

2. You are the seller

You sell your products directly to your Customers. We are your technology provider only. You are an independent business, not our agent, partner or employee. You must not say or suggest that OneSite or ADWeb Solutions sells, makes, endorses or guarantees your products.

3. Your legal responsibilities as a seller

You are responsible for following every law that applies to your business and products. Depending on what you sell, these include:

• The Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, which include:
  • showing your legal name, address and contact details, and a grievance officer;
  • showing the full price, including all taxes and charges;
  • publishing clear return, refund, exchange, delivery and warranty terms;
  • describing products accurately, including country of origin where required; and
  • acknowledging complaints within 48 hours and resolving them within one month.
• The Guidelines for Prevention and Regulation of Dark Patterns, 2023, and the rules against misleading advertisements.
• The Legal Metrology (Packaged Commodities) Rules, 2011 for pre-packaged goods, such as MRP, net quantity and manufacturer details.
• The Food Safety and Standards Act, 2006 for food businesses, including home bakers and caterers. This includes holding an FSSAI registration or licence and showing its number.
• Tax laws, including GST registration, invoices and returns where they apply to you.
• Any licence, registration or certification your products need, such as BIS certification, drug or cosmetic licences, or trade licences.

We may ask you for proof of licences or registrations. We may suspend listings until you provide it.

4. Your Storefront policies

Every Storefront includes pages for Terms of Sale, Cancellation & Refund, Shipping & Delivery, Privacy, and seller details. They are linked from your Storefront's footer and checkout. We generate standard versions from your store settings. You can edit or replace them in Settings → Store policies.

• The standard texts are general templates, not legal advice. You are responsible for checking that they are correct and complete for your business, and for following them.
• Keep your seller details and grievance officer contact up to date. You must actually reply to complaints sent to them.
• Your policies must not take away rights Customers have by law.

5. Products, prices and orders

• List only products you are allowed to sell and can supply. Never list items banned by our Acceptable Use Policy.
• Keep product details, photos, prices and stock accurate. You must honour the price shown to a Customer when they ordered, unless it was an obvious error. In that case, you must tell the Customer and let them cancel with a full refund.
• Confirm or reject each order promptly. Deliver confirmed orders as described in your policies, or tell the Customer and offer a cancellation if you cannot.
• Handle Customer questions, returns, refunds and complaints yourself, fairly and in time.
• Issue invoices where the law requires.

6. Reviews and marketing claims

Any review, testimonial, rating or “bestseller” label you show must be genuine and truthful. Reviews must come from real customers who agreed to their words being shown. Do not write, buy or edit reviews to make them look better, and do not hide genuine negative reviews in a misleading way. Do not claim that your products cure diseases or have effects you cannot prove. Do not use false urgency, such as fake countdown timers or fake low-stock messages.

7. Payments

• We do not handle payments for your sales. Customers pay you directly: by scanning the UPI QR code you upload, by cash on delivery, or by any other method you agree with them. We never collect, hold or send money for your sales, and we charge no commission on your orders.
• The UPI QR code you upload must be for a bank account or UPI ID that you own or control lawfully.
• When a Customer uploads a payment screenshot, you must check in your own bank or UPI app that the money has actually arrived before you confirm the order. A screenshot is not proof of payment. We do not verify payments and are not responsible for fake screenshots, failed payments or chargebacks.
• You must refund Customers yourself, promptly, when your policies or the law require it, including when you reject or cancel a paid order. The admin panel helps you keep track of refunds, but does not send them.

8. Your Customers' personal data

When Customers order from your Storefront, you collect their personal data: name, phone number, delivery address, and optionally their email address and a payment screenshot. Under the Digital Personal Data Protection Act, 2023 (“DPDP Act”):

• You are the Data Fiduciary for this data. You decide why and how it is used.
• We are your Data Processor. We process it on your behalf, only to provide the Services to you.

What we commit to, as your processor:

• We process Customer data only to run your Storefront and admin panel. This includes storing orders, showing them to you, sending order emails, and preventing abuse. We process it only on your instructions, as given through your use of the Services, or where the law requires.
• We do not sell Customer data, use it for our own marketing, or share it with other Store Owners.
• We protect it with reasonable security safeguards, including encryption in transit, restricted access and hashed passwords. Only people who need access to run the Services have it, and they are bound by confidentiality.
• We use the infrastructure providers listed in our Privacy Policy (our sub-processors). We hold them to comparable data protection obligations. Some may store data on servers outside India, as the DPDP Act allows.
• We will tell you without undue delay if we become aware of a personal data breach affecting your Customers' data. We will help you meet your notification duties to the Data Protection Board and to affected Customers.
• We will reasonably help you respond to Customers who ask to access, correct or erase their data.
• When your account is closed, we delete Customer data as described in section 13 of the Terms of Service.

What you commit to, as the Data Fiduciary:

• Show Customers a privacy notice. The Privacy page on your Storefront does this. Keep it accurate if you change how you use their data.
• Use Customer data only to process, deliver and support their orders, and for anything else they have clearly agreed to. Do not send marketing messages without their consent.
• Keep any data you copy out of OneSite secure, for example on your phone, in chats or with delivery partners. Share only what a delivery partner needs.
• Respond to Customers' data requests and complaints. Delete data you no longer need, unless the law requires you to keep it.

9. Emails sent on your behalf

We send order notifications to you and, where the Customer gives an email address, order status updates to your Customers. These emails come from our address and show your store name, for example “Your Store via OneSite”. Replies go to your contact email. You must not use this feature to send spam or marketing.

10. Complaints about your store

If a Customer, rights holder or authority complains to us about your Storefront, we may pass the complaint to you and expect a prompt reply. We may share your seller details with them where the law requires or allows it. If we reasonably believe your store is harming Customers — for example through repeated non-delivery, unpaid refunds, fraud, fake reviews or prohibited items — we may hide listings or suspend your Storefront as described in the Terms of Service.

11. “Powered by OneSite”

Storefronts may show a small “Powered by OneSite” credit. On plans that allow it, you can remove it. You may say that your store is built with OneSite, but you may not use our logos in a way that suggests we endorse your products.

12. Indemnity

In addition to the indemnity in the Terms of Service, you agree to indemnify us against any claim, penalty or loss arising from your products, including their safety, quality and labelling; your contracts with Customers; your refunds; your taxes; and any breach of the laws in section 3 or of your data protection duties.